Return Policy for Woods Packaging

At Woods Packaging, we strive to provide you with high-quality products and excellent customer service. If, for any reason, you are not completely satisfied with your purchase, we have outlined our return policy below.

Damaged, Faulty, or Missing Items:

If you receive goods that are damaged, faulty, or missing, please contact us within 7 days of taking delivery. We will promptly assess the situation and, if necessary, arrange for replacements. To initiate the process, please get in touch with us either by telephone on 01977 604050 or by email at sales@woods-packaging.co.uk.

Returns for Reasons Other Than Damage, Fault, or Missing Items:

If you wish to return items for reasons other than damage, fault, or missing items, the following conditions apply:

• 1. Time Frame: Contact us within 7 days of taking delivery to initiate the return process.
• 2. Condition of Goods: The goods must be in full re-sellable condition. This means the items should be unused, unopened, and in their original packaging.
• 3. Collection Cost: A collection cost may apply for returns that are not related to damage, fault, or missing items. This cost will be communicated to you during the return initiation process.

How to Initiate a Return:

To initiate a return, please follow these steps:

• 1. Contact our customer service team within the specified time frame based on the reason for return.
• 2. Provide details about your order, including the order number, the reason for the return, and any relevant information about the condition of the items.
• 3. Our customer service team will guide you through the return process, including any applicable collection cost.

Refund or Replacement:

Once the returned items are received and inspected, we will process the refund or replacement accordingly. Refunds will be issued to the original payment method.

Contact Us:

If you have any questions or concerns about our return policy, please contact our customer service team at 01977 604050.